Orders
If you would like to order any of our standard products please click on our shop.
If you would like to discuss any other ideas, or would like us to make any of our products differently for you (sizes, timber or steel finishes) please contact me directly via email, or phone 07973 511819 to discuss your ideas.
Payment
For ‘off the peg’ pieces ordered through our Etsy shop, please follow the payment instructions, you can pay by any major credit or debit card, or by Paypal.
For any bespoke orders ordered directly, we will invoice you before manufacture.
Payment can be made with cash, cheque, bank transfer, credit/debit card, or Paypal.
For orders under £1000- full payment is required before manufacture can begin
For orders over £1000 – we can accept 50% payment before manufacture, then the balance to be paid once the order is ready to be despatched.
Cancellations
We give you 3 days ‘cooling off period’ to cancel your bespoke order to receive a full refund of your deposit.
Orders cancelled 3 to 10 business days after ordering will be subject to a 50% refund of the deposit placed.
Orders cancelled after 10 business days will be subject to a 0% refund of the deposit placed.
Due to the bespoke nature of our business, and custom pieces are built for you alone, once the cancellation period has passed it will not be possible to cancel your order or to return the furniture after delivery. Of course, exchanges, replacements and refunds would be considered in the case of damage or faculty workmanship.
Returns
Furniture is not eligible for return, refund or cancellation unless the item proves to be faulty in any way
Changes
If any changes are requested after specification documents have been agreed upon there may be an additional charge depending on the circumstances. This may also result in delays
Quality and Guarantees
Unless otherwise specified, all timber we use is reclaimed pine scaffolding board from local scaffolding yards which has been deemed no longer suitable for use on building sites. The construction industry has very strict guidelines for scaffold boards, and these are replaced once they are a certain age or are not safe to be used on site. Happily this means we have a ready supply of seasoned boards with character. These boards would be sent to landfill if companies like mine did not make furniture with it, so it is a really eco-friendly raw material in that sense.
Our wood has character from its previous life, every board being unique in colour and wear and tear. Every board colours slightly differently to the next when treated with wax or other finishes.
The boards have varying degrees of wear and tear from their years spent on building sites. They have unique character, which responds well to the preparation we give them: we pressure wash them, dry thoroughly, before sanding, mindful of keeping the boards character intact, then finishing with a choice of stains, oils, waxes or varnishes to suit the piece’s use and the clients wishes.
Client’s furniture will have some of the following characteristics- saw marks, stains, paint, nail holes, metal banding, rust stains, knocks and dings (all the things that make them stand out as original reclaimed scaffolding boards)and natural curving and bowing in the wood.
We select each board to suit the end product and the environment it is to be used in, we may use more rustic boards for shelves than for a desk or table top that would be sanded to a smoother finish for writing on or eating from.
If you have a particular finish you would like please let me know before we start to make the piece of furniture.
Boards with more character (knocks, splits etc) can look stunning in the right setting.
Shipping
General
Our aim is to deliver as quickly as possible and we use tried and tested couriers.
Insurance
If you would like to purchase insurance at a small additional charge, please contact us and we will be happy to arrange it.
Packages normally arrive with no problems, but lost, stolen, or damaged mail can happen. We cannot accept responsibility for goods that are delayed due to circumstances beyond our control (transport strikes, extreme weather etc.) This is very rare but can happen occasionally and can interfere with our delivery schedule.
Shipping Address
We will always ship to your Etsy or Ebay address. If you would like your order to be shipped to a different address please confirm this when ordering.
In all cases please include a mobile number so that our couriers can advise you of a delivery slot. Failure to provide this will delay your order.
Combined Shipping
We always combine shipping for multiple purchases, Combined shipping costs are just estimates. If we find that we have overestimated these once weighed and packed up we will refund you the excess.
Shipping Costs
Please bear in mind that shipping costs include packing materials, although wherever possible we use recycled materials.
